Reach Us for Support

We're here to assist you with any questions, concerns, or inquiries you may have. Feel free to reach out to us using the information below, and we'll get back to you as soon as possible.

Referral Criteria

Inclusive support for physical disabilities, chronic ill-health, and personal care referrals

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Exclusions

Referral restrictions may apply. Please consult our website for comprehensive exclusion criteria

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Referral Process

Make inquiries and referrals by phone, provide necessary information via secure-encrypted email, and receive a decision within 3 working days

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WHO CAN MAKE A REFERRAL?

1. Switch Care Limited accept both professional referrals, and self-referrals from individuals in need.
2. Referrals can be made over the telephone, by calling our team on 01204 318001.
3. Alternatively, referrals can be made via email.
4. Please email us at hello@switchcare.co.uk to request a referral form.

REFERRAL CRITERIA

• Switch Care Limited will accept any referrals / self-referrals for individuals struggling with physical disabilities, chronic ill-health or personal care.
• Switch Care Limited will accept any referrals / referrals for individuals struggling with mental ill-health who have not previously been assessed or clustered by NHS Mental Health Services.
• Provided that the individual being referred is not subject to any of our exclusions (see below).

EXCLUSIONS

• Individuals who are currently detained under the Mental Health Act.
• Individuals who are actively suicidal or presenting at significant risk of life-threatening harm to themselves.
• Individuals with a recent history of aggression or violence towards others which may put others at risk.
• Whilst a history of drug and alcohol misuse would not be an automatic reason for exclusion, people whom present themselves to Switch Care Limited under the influence of either alcohol or illicit substance misuse may not be supported at that time, as they would be unable to engage with the programme of support on offer and staff would not be in a position to ensure other Service Users safety.
• Service users who are homeless should be directed to the existing specialised support services within Bolton and Greater Manchester where there are any immediate housing needs as Switch Care Limited will not be able to provide direct assistance with this.
• Individuals with a moderate or severe learning disability should not be referred to Switch Care Limited, as they may struggle to fully understand or engage with the support that we offer. Individuals with a mild learning disability may be referred, provided they are able to fully understand and engage with the support offered.
• Reasonable adjustments will be made under the Equality Act and Green light principles, for people with a learning disability, to ensure not only equity of access, but also equity of outcome.